Every Extraordinary Property Deserves a Cinematic Story.

After your order is placed, we’ll request the approved assets and information needed to build your film. Production begins once all required materials have been received and reviewed.

• High-resolution original photographs
• Original video clips, when available
• Your property or business logo
• Accurate property, amenity and selling-point details
• Your website, listing or direct-booking URL
• Your preferred property name and call to action
• Your intended platforms, including any planned paid advertising

Please provide original files whenever possible rather than screenshots or images downloaded from social media.

Yes. Our production process is specifically designed to transform existing professional property photography into cinematic motion without requiring another on-site shoot.

The strongest results come from sharp, high-resolution photographs with professional lighting, clear architectural depth and enough visual space to create natural movement. If any submitted images are unsuitable for production, we’ll identify them before beginning the film.

You must own the submitted assets or have sufficient permission or licensing to use, modify and publish them commercially. This includes photographs, video clips, logos, music requests, branding and other materials you provide.

By submitting an asset, you confirm that you have the necessary rights to authorize its use in the project. LSS Luxury Films does not obtain usage permission from photographers, listing platforms or other rights holders on your behalf.

Estimated production time depends on the package selected:

• Essential Film: approximately 5–7 business days
• Content Collection: approximately 7–10 business days
• Campaign Suite: approximately 10–15 business days

Production time begins after payment, creative direction and all required assets have been received. Each revision round generally requires an additional 1–3 business days. Larger custom projects may follow a separately approved schedule.

The number of included revision rounds depends on your package:

• Essential Film: one revision round
• Content Collection: two revision rounds
• Campaign Suite: three revision rounds

A revision round consists of one consolidated list of feedback submitted at the same time. Included revisions can address editing, pacing, text, messaging, music and reasonable visual adjustments within the approved project direction.

New creative directions, replacement assets submitted after production begins or requests outside the original scope may require an additional production fee.

Yes. We use AI-assisted filmmaking techniques to create controlled cinematic movement from approved property photography. These tools are combined with manual editing, visual direction, pacing, typography, music and quality review.

The process is not a one-click template. Each film is designed around the property’s strongest exterior, interior, view and amenity assets, then reviewed before delivery.

We may enhance movement, pacing, composition, framing, color, lighting and minor visual distractions when doing so supports a polished and accurate presentation.

We will not invent amenities, materially alter the property or create a misleading representation of what guests or visitors should expect. Any requested alteration that could change the perceived condition, features or experience of the property must be reviewed before production.

Finished films are delivered as high-resolution H.264 MP4 files, typically in 1080p. The included aspect ratios depend on the package selected and may include vertical, landscape and square versions.

A 4K export may be available when agreed upon before production and supported by the quality of the source assets. Editable timelines, production files and other source files are not included.

Yes. Finished films may be used on your website, direct-booking pages, vacation-rental listings, social media, email marketing and paid advertising.

Please disclose any planned paid-advertising platforms before production begins. This allows us to select appropriate music, formatting and creative direction for the intended use. Usage rights apply to the approved finished deliverables; editable production and source files are not included.

After final approval, you’ll receive a download link containing the finished files included with your package. You can then publish the approved film across the agreed websites, listings, social channels, email campaigns and advertising platforms.

Final approval closes the included revision stage. Additional edits, alternate versions or new deliverables requested afterward may be quoted separately. We recommend downloading and securely backing up all delivered files.

Payments are refundable before creative review or production begins. Once LSS Luxury Films has started reviewing assets, developing the creative direction or producing the project, payments become nonrefundable.

The $247 custom-project production deposit is nonrefundable but will be credited toward the approved project scope. If LSS Luxury Films is unable to complete the agreed work, the undelivered portion of the project will be refunded.